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Creating a Customer-Centered Culture
ISO 9001:2008 facilitates quality improvement, and quality improvement has at least two positive ..
Establishing a Culture of Patient Safety
The purpose of this book is to provide a road map to help healthcare professionals establish a “c..
Improving Your Measurement of Customer Satisfaction
Since more and more attention is being focused on customer value management, it's important to ha..
Measuring Customer Satisfaction and Loyalty, Third Edition
The third edition of this best-seller updates its detailed information about how to construct, ev..
The Customer Advocate and The Customer Saboteur
Over the past decade, the concept and effective execution of off-line and online social (and busi..
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